Winnersbazar Support Policy


About this Support Policy

This Support Policy describes what support you can expect from us in regards to Winnersbazar Service.


  • If you have questions about this Support Policy or do not agree with it, please contact us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.
  • By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.


What Our Support Service Covers


  • We only support our Products, sold on Winnersbazar.com. Our Support Service includes assistance with Product installations, configuration, and use.


Bug Fixing


  • We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates. If you think you have found a bug, please let us know.


What Our Support Service Does Not Cover


  • Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.


Customization


  • We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our products available to you.
  • If you need customization, we do our best to offer advice and direct you to appropriate resources. But we do not take responsibility or endorse Third Party solutions for customized Products.


Product Support Channels


  • We provide Support Services through our Helpdesk – this can be Live Chat, Phone Call, or Email based support. We also provide our Support Service through Facebook or Whatsapp.


Other support options


  • You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.